Important Reminders:

Most sports require some type of physical fitness certification from your child's PCP. Please understand that we are unable to complete these forms on the same day. If the sport your child wishes to participate in requires a specific form to be filled out, please bring the form into one of our office locations to be completed well in advance of your child beginning their sport.

Effective 1/1/2011 we will not mail forms or medical records to any other address but the patient’s home address.

Call Recording:

The CHA phone system records all incoming phone calls.  All recorded calls are monitored and reviewed for purposes of quality assurance, verification of communications, training, compliance, and security.  Each time you call CHA, you will be reminded that your call is being recorded.  If you continue the conversation after being notified that it will be recorded, you have consented to be recorded.  CHA will keep most call recordings for 7 years, unless CHA elects or is required to keep call recordings for a different amount of time. 

Appointment Booking

It is a policy at CHA to book appointments in order; we may not book an appointment for the afternoon hours if we still have appointment availability in the morning.

Our evening and weekend hours are only booked on an as needed basis for Sick/Urgent Care visits only, these hours are not guaranteed.  We have limited appointment availability during this time, these appointments are reserved for Sick/Urgent Care Only.  Our Sick/Urgent Care hours are intended to address the medical needs of our patients who need immediate care, care that can not wait until our next regularly scheduled office hours.  

Appointments during any of our Sick/Urgent Care hours will NOT be booked in advance.

During the weekend days, in order to treat the largest number of patients we can in a limited timeframe, appointments are only available by calling on Saturday or Sunday morning beginning at 8:00a.m.  

Requests for Prescription Refills

Child Health Associates requires at least a 48-hour notice for any prescription refill requests. All requests for prescription refills need to be approved by a Physician and are reviewed at the end of the business day. Please avoid waiting until you are out of your prescription before you request a refill.

Evening and Weekend Hours

Child Health Associates is open in the evenings and on the weekends only if there is a need. We see Urgent Care visits in the evenings and on the weekends and will only utilize those hours if we are booked throughout the day. During our expanded hours, we will do our best to accomodate acute patients who need to be seen but we have a limited amount of providers and staff available during that time.

Divorce, Separation & Custody Agreements

  • We believe that such matters should not enter into a child's medical treatment.
  • The individual who is requesting the medical treatment is totally responsible for the payment of the medical bills.  We are not a party to your divorce agreement, we will collect co-pays and deductibles from the attending parent.
  • "Joint Custody" means that each parent has equal access to the child's medical record.  Without a court order, we will not stop either parent from looking at their child's chart or obtaining their child's test results.
  • We will not call the other parent for consent prior to treatment.
  • We will discuss with the accompanying parent, information pertinent to the child's history and/or present exam.
  • We reserve the right to charge an administrative fee for copying records.
  • Should the issue that come between parents become disruptive to our organization, we will take appropriate measures.  

Use of Emergency Departments and Admissions

UMass Memorial Healthcare is our admitting hospital of choice and is our preference for any of our patients who require medical attention outside of our normal business hours. If a patient of Child Health Associates requires emergency medical treatment, he/she will be referred to an UMass Memorial Healthcare Emergency Department. UMass Memorial Healthcare has the most comprehensive staff of pediatric specialists in the area. We feel that our patients will receive the most appropriate care there. We understand that various insurance plans are tiering hospitals based on their cost and in some circumstances the physicians at Child Health may feel comfortable referring a patient to St. Vincent Hospital.

Prescribing Antibiotics

It is our policy at Child Health Associates to see a patient in the office before prescribing antibiotics. Due to the increasing frequency of antibiotic resistance it is important to treat specific bacterial infections with an appropriate antibiotic; this decision can only be made by examining the patient and cannot be decided over the telephone.

External Medical Records

If, upon joining our practice, you provide CHA with medical records from a previous practice, we ask that you provide us with a copy only and maintain the originals for your own personal records.

Prompt Pay Discount (Only applies to patients without medical insurance.)

CHA provides patients the opportunity to receive discounts on medical services if payment is made the same day of the visit.

Discounts are also available to patients who pay within 30 days of receiving the first billing statement.

Please contact our billing office for details, 508-832-9691 option 5.

Urgent Care/Walk-In Clinic Referrals

During our regular office hours, it is in your child’s best interest that they receive their medical care in our office. This ensures that your child has access to a provider with their full medical history. Referrals to any other provider during our regular office hours will not be processed.

Referrals to Urgent Care/Walk-In Clinics will be recommended following these guidelines:

  1. Any child that requires medical attention outside of our normal business hours and is over the age of 2 years, depending on the severity of the illness/symptoms, will be referred to an Urgent Care/Walk-In Clinic; these referrals will be determined on a case by case basis.
  2. Any child that requires medical attention outside of our normal business hours and is under the age of 2 years, will be referred to the ER. This decision was made after an evaluation of Urgent Care/Walk-In Clinic services and it is due to the lack of sufficient Pediatric care at these facilities.
  3. We have sufficient appointment availability for physical exams at CHA. In most cases, we have availability within a few days for physical exams with one of our Nurse Practitioners.  We ask that you contact our office for an appointment. 

Audio, Video and Photography:

Child Health Associates does not permit audiotape, videotape, or photographic recording of staff providing care to our patients.  We understand that parents may wish to record special events in their child's life, such as the child's first visit to the pediatrician, but these recordings can be distracting to our staff and therefore cannot be made while care is being provided.